Client Manager

With products such as NetSuite, NetSuite CRM and NetERP, we already meet the needs of thousands of customers globally. And as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.
We believe in ONE SYSTEM. NO LIMITS. If you would like to be part of an organization where there are NO LIMITS.

Job Description:

Client Managers have the responsibility for the periodic contact, audit and follow-up of the client base. In addition; he or she will maintain responsibility for corrective action related to client assistance, coordination of the company resources to provide a positive customer experience.

Customer satisfaction is a top corporate goal for Systematic Software Solutions (Russia). Finding new ways to constantly improve the satisfaction and loyalty of our customers and partners will be a top priority for each Client Manager.

This position is based in Moscow, and travel may be required, dependant upon the specific client portfolio.

Qualifications/Skills:

Candidates for the Client Manager role should have the following qualifications:

- 1-3 plus years of experience in corporate consulting in a business systems or software environment, including a minimum of 1 year of project management.
- A minimum of 1 year of experience supporting business software applications; experience supporting ERP, CRM, and/or E-Commerce applications is preferred.
- Strong understanding of enterprise business software and accounting systems is desired.
- Excellent track record of leadership, project management and software implementation success.
- Highly developed analytics, finance and reporting skills is desired.
- Previous consulting experience with the following applications: Siebel, Oracle, SAP, Terrasoft, 1S 8.0.
- Working knowledge of and experience using XML, JavaScript, HTML, Crystal and SQL is desirable, as is any experience with financial accounting.
- Exposure to multiple industries with knowledge of best practices on business processes and systems integration.
- The successful candidate will have experience in translating business requirements into comprehensive specification documentation for software and re-engineering initiative.
- Very good communication skills in Russian and English are essential as you will work in international teams.

To Apply: